Shipping policy

 

Shipping Policy for Long Hill Wagyu

Thank you for choosing Long Hill Wagyu! Our Shipping Policy outlines the details regarding the shipping of your orders placed on our website. Please review this policy carefully before making a purchase.

1. Order Processing:

  • Orders are typically processed and shipped within 3-4 business days after payment confirmation, excluding weekends and holidays.
  • Orders received after 5:00 PM (local time) will be processed on the next business day.

2. Shipping Methods:

  • We offer standard and expedited shipping options for most orders.
  • Shipping costs and estimated delivery times will vary depending on the shipping method selected, the destination address, and the weight and dimensions of the package.
  • We also offer local pickup or drop-off if you are located near Austin, San Antonio, Lockhart, Luling, or Seguin, Texas.

3. Shipping Destinations:

  • We currently ship to addresses within the contiguous United States, excluding Hawaii and Alaska. 

4. Shipping Confirmation and Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online.
  • Please note that it may take up to 24 hours for tracking information to become available after your order has been shipped.

5. Delivery:

  • Delivery times are estimated based on the shipping method selected and the destination address. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates or times.
  • Delivery may be delayed due to factors beyond our control, such as weather conditions, customs clearance processes, or carrier delays.

6. Shipping Restrictions:

  • Some products may be subject to shipping restrictions or regulations based on the destination country or region. It is your responsibility to ensure compliance with any applicable laws or regulations regarding the importation of our products into your country.

7. Shipping Insurance:

  • All orders are shipped with shipping insurance to protect against loss or damage during transit. If your order arrives damaged or is lost in transit, please contact us immediately so that we can assist you in filing a claim with the carrier.

8. Shipping Fees:

  • Shipping fees are calculated based on the shipping method selected, the destination address, and the weight and dimensions of the package. Shipping fees will be displayed during checkout before you complete your purchase.

If you have any questions or concerns about our Shipping Policy, please contact us at info@longhillwagyu.com.

This Shipping Policy was last updated on June 5, 2024.